Frequently Asked Questions
Everything you need to know about your Belle Étoile experience.
What materials are used in Belle Étoile jewelry?
We use premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewelry to maintain its shine?
We recommend avoiding contact with perfumes, lotions, and water. Store your pieces in their original Belle Étoile pouch and clean gently with a soft microfiber cloth.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Does my jewelry come with a warranty?
Yes, every Belle Étoile piece is covered by a 12-month warranty that protects against any manufacturing defects or craftsmanship issues.
Can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey.